We will respond to you within 24 hours and do our best to help you out! For the safety of the environment, we use recycled materials for packing. Material for fragile content. We are using Anti-Static bags to protect sensitive electrical equipment. We are using rice-paper to protect lenses, mirrors and other optical parts. Please let us know if you prefer new packing materials and we will charge you respectively. Confirm if your address is commercial or residential. Inform us if you require a lift gate. The claim will require pictures of different angles of the box/crate before opening, and the damaged product(s) after opening. We manage you claim at no extra cost. Available for those arranging local pick ups. We can have custom ISO certified heat-treated wood pallets, skids and crates built, if necessary. Your complete satisfaction is more than enough motivation for us to do whatever it takes to make things right! We bring integrity to the on-line market place customer service comes natural and is part of our core values. We have extensive knowledge about many common machines. If we do not know the answer right away we will find out! The sale of this item may be subject to regulation by the U. Food and Drug Administration and state and local regulatory agencies.
